Shipping
Shipping Policy
We believe shopping should be simple—from placing your order to receiving it at your door.
Fast & Reliable Shipping
Free shipping on orders over £59
Tracked delivery on every order
Processed within 1–3 business days
Friendly customer support whenever you need us
Free Shipping
We offer free shipping on all orders over £59.
For orders below this amount, shipping costs are calculated at checkout.
Shipping Destinations
We currently ship to:
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United Kingdom
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United States
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Canada
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Australia
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New Zealand
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Europe
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Hong Kong
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Singapore
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Japan
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United Arab Emirates (UAE)
Order Processing
Orders are processed Monday to Friday.
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Processing time: 1–2 business days
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Order cut-off: 5:00 PM (BST)
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Orders placed after 5:00 PM or during weekends and public holidays will be processed on the next business day.
Estimated Delivery Times
| Destination | Delivery Time |
|---|---|
| United Kingdom | 5–7 business days |
| United States | 5–7 business days |
| Canada | 5–7 business days |
| Australia | 6–8 business days |
| New Zealand | 6–8 business days |
| Europe | 6–8 business days |
| Hong Kong | 6–8 business days |
| Singapore | 6–8 business days |
| Japan | 6–8 business days |
| United Arab Emirates | 6–8 business days |
| Rest of the world | 6–8 business days |
Please note that delivery times are estimates and may vary during busy periods or due to customs processing.
Order Tracking
As soon as your order has been dispatched, you'll receive a confirmation email with a tracking link so you can follow your shipment every step of the way.
Shipping Partners
We work with trusted international carriers, including DHL and FedEx, to ensure your order arrives safely and on time.
Lost or Damaged Orders
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible. We'll investigate the issue and work with you to provide a suitable solution.
For damaged items, please include clear photos of:
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The product
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The packaging
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The shipping label (if possible)
Incorrect Shipping Information
Please make sure your shipping address is correct before completing your order.
Élan cannot be held responsible for delays, failed deliveries, or lost parcels resulting from incorrect or incomplete shipping information provided by the customer.
Returns
If you'd like to return your order, please refer to our Return Policy for full instructions and eligibility.
Need Assistance?
Our customer support team is happy to help.
Email: support@elanlabel.com
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (BST)